Terms and Conditions

Spanish Come True

Logistics

  • All sessions have a duration of 45 minutes, except tutoring (55 minutes).
  • A computer, tablet, or mobile phone is required to access them.
  • An access link will be sent to the student’s email.
  • The date and time of the classes are agreed upon between the teacher and the student / company.
  • The hiring of class packages includes personalized email consultations.

Rates & Payments

  • Payments are made in advance. This payment is done via Zelle®, Venmo®, or bank transfer.
  • Once the class is reserved and the corresponding payment is made, you will receive an email from info@spanishcometrue.com with the confirmation.
  • Spanish Come True is not responsible for any additional charges that your bank may impose for the payment transfer.
  • All class packages expire 6 months from the date of purchase.
  • No refunds are made, only class exchanges (within the established validity, cancellation and exchange policy).
  • Spanish Come True reserves the right to increase class rates at the change of the calendar year or under other circumstances with prior notice.

Cancellation & Change Policy

  • Cancellations and changes must be made at least 24 hours in advance by sending an email to info@spanishcometrue.com.
  • Lessons canceled or modified outside of this timeframe are still payable, as well as in the event of the student’s failure to attend the class (no show).

Other Considerations

  • An initial test is conducted to determine your Spanish level according to the Common European Framework of Reference (CEFR) levels.
  • A free 25-minute session is provided to discuss your expectations and complete the initial test (oral part).
  • Any holidays or absences taken by the teacher will be communicated in advance.